Shipping
Ground Shipping - Ground shipping is free in the continental US. Allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer.
APO's are treated same as Continental US for shipping purposes.
If you will be ordering online but plan to pickup up your dress in our store, choose the Free Gound Shipping button and let us know in the box below (where you put your wear date) that you will pick it up. Be sure to include your phone number so we can contact you when your dress is in.
Expedited Shipping - Expedited shipping is available for $49 within the Continental US. Allow approximately 3-4 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 8 Business Days from the date the item is available and is shipped from the manufacturer.
Also choose this $49 shipping option for Hawaii, Alaska, or Canada. For these locations, allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer.
International Shipping - Shipping outside the US and Canada is available for $65. Allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer. We do not include nor do we calculate or pay for any customs, duties, or other applicable fees. These are reported or declared separately on the customer's end by the customer. All prices on our website are stated in $U.S.
We will contact you and let you know if the item is In Stock in our warehouse or is a special order and will give you and approximate shipping date. Business Days for shipping are Monday - Friday and exclude holidays. The shipping times described are estimates. We do not guarantee any particular delivery date. We only guarantee that we will get the item to your shipping address by the wear date you give us, although we do try to allow at least a week for delays and/or alterations before finalizing your order. Entering your wear date is critical in determining whether we can get the item to you in time. If your item does not arrive at your shipping address by the wear date given, you will receive a full refund of the purchase price upon return of the item in unused condition. However, delivery requires a signature so someone must be present at the shipping address to receive and sign for the package. Upon shipping from our warehouse, you will receive a UPS tracking number for US deliveries so you can track expected delivery date. We are not responsible for late receipt of package due to failed delivery attempts when no one is available to sign for the package or the shipping address given is not correct. Some of our manufacturers will drop ship directly to your shipping address for a fee. Sometimes, where the wear date is close, we will go ahead and provide complimentary drop shipping.
Product Availability and Payment
Not all items are in our warehouse stock. Often we need to order it from the manufacturer. Often, the item is sold out, especially at the end of the season. Due to rapidly changing inventory, it is not practical for a prom site to keep up-to-date on sold-out items. Therefore, even though your order goes through successfully, it does not mean the item is available. If it is available, it is a final sale. If not, we will let you know by email.
Wear Date is the date you are going to wear the item or the latest delivery date that will work for you, considering alterations needed or other timing considerations. This date is required so we can determine whether the availability and ship dates will work for you. If, in our best judgment, we determine the item you ordered will not be delivered to your shipping address before the wear date you specify, we will NOT charge your credit card and will notify you by email that this is the case.
If you want your item before your wear date, enter that date into the Wear Date field. However, if you give us a wear date that we think we cannot meet, we will not process your order. This date and your shipping method chosen will determine whether the order is finalized-so enter an accurate date. For example, if you really need the item by March 10 but you tell us you need the item by February 28 and we cannot get the item to you by February 28 using the shipping method you chose, we will either cancel your order or notify you of other available options. So, if you want the item, enter the actual date you will wear it or the latest date you will accept delivery, not the date you would like to have it.
If you do not enter a wear date, we assume the shipping time estimate shown with the shipping method you chose and our shipping policies are satisfactory to you. Some products may take 8 weeks or more to arrive. Shipping time estimates given under our shipping policies start from the date the item becomes available at either our warehouse (if in stock) or the manufacturer's warehouse and is delivered to the carrier.
If more clarification is needed regarding your wear date, enter your information into the comments section at checkout. If the item is available in time for the wear date you enter, we will go ahead and process your order and it becomes a final sale.
When you order online from our website, your credit card goes through an automatic approval process and is authorized but not charged until we determine availability of your item. Once availability for your wear date is established, we go ahead and capture (charge) the transaction and the sale is final at this point. If the item is unavailable, we immediately void the authorization on our end. We may offer you a substitute size/color and wait for your response before voiding the sale. It may take 1-3 days or more for your bank to remove pending charges on your credit card account. It could take longer if paid by debit. We have no control over how long it takes your bank to clear pending charges from your account.
Pricing
While our intent is, of course, to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or other incorrect information is posted due to an error in entering pricing or other product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. We will attempt to contact customer for further instructions and/or to inform customer of the cancellation. Prices and availability are subject to change without notice.
We are not responsible for the accuracy of pricing information shown on other sites that may advertise us as a merchant.
Sale prices apply only to items purchased on-line from our stock unless otherwise noted. You will be notified if you place an order for an on sale item that is not in stock in our warehouse.
Notices / Updates / Communications
Promstobeaches.com communicates primarily by email. Sometimes messages do not get through for various reasons. We are not responsible for failure to communicate with customer due to incorrect contact information, blocked email messages, or other factors beyond our control. You can always check the status of your order by logging on to your account on our website. In addition, each time your order status is updated, you should receive an automatic email communication from us with information such as product availability, order placement with vendor, shipping estimates, and tracking numbers.
Return Policy
All Sales Final
As is typical in the formal wear industry, we do not accept returns or exchanges. The only exception is where there is a manufacturer defect. However, we inspect each item prior to shipping. Defects do not include sizing issues. Any manufacturer defects found must be brought to our attention within 48 hours of delivery.
Actual color and details of item may vary somewhat from what is shown due to lighting and other variations.
Disclaimer and Limitation of Liability
Except as expressly stated herein, Promstobeaches.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on its website.
Except as expressly stated herein, Promstobeaches.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site; including but not limited to merchantability and fitness for a particular purpose. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Promstobeaches.com ARISING FROM ANY PRODUCT SOLD SHALL BE THE PRICE OF THE PRODUCT ORDERED AND PAID BY YOU THE CONSUMER. In no event shall Promstobeaches.com, its directors, officers, employees, owners, independent contractors, affiliate store or other representives be liable for special, indirect, conseqential, or punitative damages related to product ordered and/or sold.
In addition, I agree by viewing this website and placing an order that since Promstobeaches.com has no control over the use of the item(s) sold, Promstobeaches.com assumes no liability connected with their use. Under no circumstances are Promstobeaches.com, the affiliate store, independent contractors and or the manufacturer, designer or its agent liable for any loss, damage, injury or expenses that I (we) may incur of any kind.
Trakemark Disclaimer
The use or mention of any trade names, product names, or trademarks on this website does not suggest that the trademark owner or designer has any affiliations with or any endorsements of this website.
Policies may change at any time with or without notice based on business needs.
